Delivery and returns
Shipping Costs
For mainland France, shipping costs via Colissimo are €4.90 for home delivery and €3.70 for delivery to a pick-up point. Shipping costs for orders outside mainland France range from €8.90 to €12.90 depending on the country and the weight of the package. The exact amount will be displayed in the shopping cart before order confirmation. These costs include preparation, packaging, and shipping costs. Delivery is free for all orders over €150.
Delivery Method
Orders are shipped by La Poste via Colissimo. Great care is taken in preparing orders, with appropriately sized packages and adequate protection for items.
Shipping and Delivery Times
If the product is in stock, it will be shipped within 2 to 5 business days after the order has been confirmed and payment has been received in full. Delivery times are as follows:
For mainland France: 2 to 3 business days after the order has been shipped.
For European countries: 3 to 8 business days after the order is shipped.
Tracking
A tracking number will be sent to you by email as soon as the order is shipped.
Shipping Area
Deliveries are made in mainland France, Germany, Italy, the Netherlands, Luxembourg, Belgium, and Switzerland.
Right of Withdrawal and Return Procedure
You have the right to cancel your order within 14 calendar days from the date of receipt of your entire order. During this period, you may return the products without providing any justification. All products may be returned, except those excluded by Article L.121-21-8 of the Consumer Code.
Returned products must be in perfect condition and must not have been worn for an extended period of time. It should be noted that “The consumer shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the goods, provided that the professional has informed the consumer of their right of withdrawal, in accordance with 2° of I of Article L. 121-17.” (Article L.121-21-3 paragraph 3).
A full refund requires the return of the entire order. If products are not returned, their cost will be deducted from your refund.
Return procedure for all countries:
To exercise your right of withdrawal, you have 3 options:
1. If you created a customer account when you placed your order, you can print your return slip directly from your customer account by going to your order page.
2. If you did not create a customer account, you can print your return slip directly from our returns page.
3. In all cases, you can send us a request to the following email address: customercare@mauliebris.com, indicating the order number. You will receive your return slip directly by email within 24 to 48 hours.
You must then return your order within 14 days. Return shipping is free.
Please note that we accept no responsibility for loss or damage related to the shipment of returned goods. We cannot refund international duties and taxes. For more information on refunding international duties and taxes, please contact your local customs office.
