Delivery and returns
Delivery costs
For mainland France, delivery costs via Colissimo are €4.90 for home delivery and €3.70 for a relay point. For European countries, the costs are between €8.90 and €12.90, and $19 for the United States. These costs include preparation, packaging, and shipping costs. Delivery is free for all orders over €150 (except for the United States where the minimum amount to obtain free shipping is $250).
Delivery Method
Orders are shipped by La Poste via Colissimo. Great care is taken in preparing orders, with appropriately sized packages and adequate protection for the items.
Shipping and Delivery Time
If the product is in stock, shipping will take place within 2 to 5 business days after order confirmation and full payment receipt. Delivery times are as follows:
- For mainland France: 2 to 3 working days after the order is dispatched.
- For European countries: 3 to 8 working days after the order is shipped
- For the United States: 8 to 15 working days depending on the delivery method chosen.
Follow up
A tracking number will be sent to you by email as soon as the order is shipped.
Shipping Zone
Deliveries are made to mainland France, Germany, Italy, the Netherlands, Luxembourg, Belgium, Switzerland and the United States.
Right of Withdrawal and Return Procedure
You have a right of withdrawal for a period of 14 calendar days from the date of receipt of your entire order. During this period, you can return the products without having to provide a justification. All products can be returned, except those excluded by Article L.121-21-8 of the Consumer Code.
Returned products must be in perfect condition and have not been worn for an extended period. It should be noted that "The consumer may only be held liable in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods, provided that the professional has informed the consumer of his right of withdrawal, in accordance with 2° of I of article L. 121-17." (Article L.121-21-3 paragraph 3).
A full refund requires the return of the entire order. If products are not returned, their cost will be deducted from your refund.
Return procedure for all countries except the United States:
To exercise your right of withdrawal, you have 3 options:
1. If you created a customer area when ordering, you can edit your return slip directly in your customer area by going to your order page.
2. If you have not created a customer area, you can edit your order form directly on our returns page .
3. In any case, you can send us a request to the following email address: customercare@mauliebris.com indicating the order number. You will receive your return slip directly by email within 24 to 48 hours.
You must then return your order within 14 days. Return shipping is free.
Procedure for the United States:
The customer is responsible for returning their package. They will need to send a request to the following email address: customercare@mauliebris.com , indicating the order number, and send the product by the carrier of their choice to the postal address provided by customer service in response to their request.
Please note that we do not accept any responsibility for loss or damage related to the shipping of returned goods. We cannot refund international duties and taxes. For more information on international duty and tax refunds, please contact your local customs office.
