Terms & Conditions

Preamble: The general sales conditions (GSC) of the brand Mauliébris Paris govern the use of the Internet site of the brand and the commercial transactions carried out on this site. By placing an order on the Mauliébris Paris website, the customer acknowledges having read and accepted these terms and conditions in their entirety.

Mauliébris Paris reserves the right to modify the general terms and conditions of sale (GTCS) at any time, due to possible changes to the site and regulations. The new terms and conditions will be brought to the customer's attention, if necessary, by an online modification. It is important to note that the terms and conditions applicable to any sale are those appearing on the site at the time the order is placed. These GCS prevail over any other document. 

Definitions : 

Products: Mauliébris Paris offers luxury hair accessories for sale, such as clips, barrettes, scrunchies, combs and other high-quality items. Products are presented on the brand's website with detailed descriptions and photographs, but minor variations in color, shape or size may occur due to differences in perception from one screen to another.

Customer: non-trading natural person who places an order and has full legal capacity.

Order: commitment to purchase all items selected by the customer via the site's e-commerce service.

Mauliébris Paris: Mauliébris Paris, SASU with a capital of 30,000 euros, whose registered office is located at 5 Rue Pleyel 93200 Saint Denis, whose identification number is Bobigny B 949 471 478 and whose intra-community VAT number is FR37949471478.

Site: website published by Mauliébris Paris and accessible at www.mauliebris.com

 

Prices: The prices of items displayed on the site are in euros and include value-added tax (VAT), but do not include customs duties and other taxes, shipping costs within and outside mainland France, and any currency conversion charges depending on the payment method chosen by the customer. Prices include any discounts applicable at the time of ordering. Any new tax or contribution, notably environmental, may be added to the selling price of the items. Mauliébris Paris reserves the right to modify the prices of items at any time, and items will be invoiced according to the prices in force at the time of validation of each order, subject to availability. The price of items invoiced to the customer will be that indicated in the order confirmation sent by e-mail. Finally, Mauliébris Paris reserves the right to refuse an order in the event of an obvious pricing error on the site.

 

Creating a customer account : In order to place an order on the site, the customer must first create an account containing his/her identification data (the "account"). The creation of an account is reserved for non-trading individuals, aged at least 18 and with full legal capacity. The customer's registration on the site is validated by Mauliébris Paris after verification of the standard form completed by the customer, and the customer receives an e-mail confirming registration.

When creating an account, the customer is solely responsible for entering identification data, and undertakes to provide complete, accurate and up-to-date information, without impersonating a third party or concealing or modifying his or her age. The customer is also responsible for regularly updating his or her personal information. If an error occurs in the recipient's details, Mauliébris Paris cannot be held responsible for the impossibility of delivering the items.

The customer also chooses a login (e-mail address) and password when creating an account. If the chosen username is already in use, the system will ask the customer to choose a new one. The login and password are personal and confidential, and the customer is solely responsible for them.

The customer undertakes to keep his password secret and not to divulge it under any pretext whatsoever. In the event of suspicion of use of the login and password by a third party, the customer must immediately inform Mauliébris Paris in order to change the password and/or request closure of the account.

Mauliébris Paris reserves the right to close any account and to refuse any sale to a customer in the following cases: non-payment of one or more previous orders, abusive, unfair or fraudulent use of the ordering service offered on the site or non-compliance with the customer's obligations defined in the general conditions of sale, or previous orders obviously validated by a professional seller customer. In this case, Mauliébris Paris will send an e-mail to the customer concerned at the address provided when the customer's account was created, informing the customer of the deactivation of the customer's login and password, as well as the closure of the customer's account.

In general, the customer is informed that his account can be closed following a request sent by e-mail to Mauliébris Paris at the following address: customercare@mauliebris.com

Ordering: Ordering on the site is subject to a procedure which includes several stages leading to the validation of the order and involves compulsory payment. 

To place an order on the site Mauliébris Paris, the customer must be of legal age and have legal capacity to contract. The customer declares to be the natural person who opened the account associated with the order. 

Professional sellers are not authorized to place orders on the site, which is reserved exclusively for retail sales and private individuals. The customer must order a quantity corresponding to the average needs of a consumer and may not order more than this. Mauliébris Paris reserves the right to refuse an order obviously validated by a professional seller.

The basket contains a summary of the items selected, their prices and the related charges. The customer may modify the basket before validating the order. Before finally validating the order, the customer must carefully check the information provided to avoid any errors. Validation of the order confirms acceptance of the GCS, the items purchased, their prices and associated charges. Mauliébris Paris will send an order confirmation e-mail once payment has been confirmed. All orders are subject to prior acceptance by Mauliébris Paris and are not definitively confirmed until an e-mail has been sent confirming shipment of the items. The customer formally accepts the use of e-mail for confirmation by Mauliébris Paris of the contents of his order.

The customer may request the invoice by sending an e-mail to Mauliébris Paris at customercare@mauliebris.com, specifying the order number concerned. In the event of a data entry or transmission error, Mauliébris Paris cannot be held responsible for the non-delivery of the confirmation e-mail and/or the items. Mauliébris Paris reserves the right to remove items from the site or to modify the information contained therein at any time. Despite Mauliébris Paris' best efforts to satisfy its customers, it reserves the right to refuse an order after sending the confirmation e-mail. Mauliébris Paris will not be held responsible for any such decisions.

Payment methods: Mauliébris Paris accepts payment by credit card and other payment methods specified on its website. Full payment is required at the time of order and must be made in euros. Payment details are treated securely and confidentially, in accordance with current laws and regulations. By communicating his/her credit card number to Mauliébris Paris, the customer expressly authorizes the debiting of his/her account for the amount of the items as indicated at the time of order confirmation. If payment is refused, Mauliébris Paris will send an order cancellation notice to the e-mail address provided when registering on the site. The data recorded and kept by Mauliébris Paris serves as proof of the order and all sales made. 

 

Delivery: Delivery means the transfer of physical possession of the item(s) to the customer (the "Delivery"). The risk of loss or deterioration of the item(s) is transferred to the customer at the time of delivery.

Mauliébris Paris undertakes to dispatch products as quickly as possible, unless otherwise indicated on the site. Delivery costs are indicated when the order is placed and may vary depending on the destination and delivery method chosen. 

It is the customer's responsibility to provide a correct address and all the exact and complete information required for the proper routing of the order and delivery (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.) and to ensure that someone is available to receive the products at the address indicated. The delivery address indicated by the customer must be the customer's home address or that of a natural or legal person of the customer's choice. Delivery cannot be made to hotels or post office boxes. 

In the e-mail confirming shipment of the order, the customer receives the tracking number allocated to the parcel, enabling him to follow the delivery process of his order.

Delivery is deemed to have taken place as soon as the order is made available to the customer by the carrier. The control system used by the carrier is authoritative. In the event of impossibility of delivery due to an erroneous delivery address, no reshipment will be made and the customer will be reimbursed within 14 days of receipt of the order by Mauliébris Paris, via the means of payment used at the time of order.

Mauliébris Paris delivers orders within the time limits mentioned in the "deliveries and returns" section of the site, as it exists at the time of the order, and no later than thirty days after the order has been validated. Mauliébris Paris cannot be held responsible for delays in delivery that are not of its making or justified by a case of force majeure (as defined below in article 10 of the GCS).

If the delivery time is exceeded, the customer may write to customercare@mauliebris.com to request the status of the delivery and agree a reasonable additional delivery time. If the customer has not received their order by the end of this new reasonable delivery period, they may cancel the sale by writing to customercare@mauliebris.com and obtain a refund of all sums paid for the order within a maximum of 14 days, using the same means of payment as those used for the order. If the order has already been dispatched at the time of cancellation of the sale, the customer must return it to Mauliébris Paris for reimbursement. To do so, the customer must write to customercare@mauliebris.com as soon as he receives his order, specifying his first name, surname and order number, in order to obtain a prepaid return label. Items must be returned in their original packaging, new and unworn, with all labels intact and attached. Mauliébris Paris cannot be held responsible for any damage resulting from a delay in delivery. Mauliébris Paris will only reimburse the sums paid for the order, to the exclusion of any other form of compensation.

Right of withdrawal and refund :

Mauliébris Paris recognizes the right of withdrawal of its customers in accordance with current legislation. Thus, if the customer is not entirely satisfied with his purchase, he has the possibility of retracting within 14 (fourteen) calendar days from receipt of his order. After this period of 14 (fourteen) days, the sale is firm and final and no returns are possible.

To exercise his right of withdrawal, the customer must inform Mauliébris Paris in writing, at customercare@mauliebris.com, specifying surname, first name, order number, references of the item(s) to be returned. Products must be returned in their original condition, complete and with all accessories. Return shipping costs are the responsibility of the customer, unless the product is defective or does not conform to the order. Mauliébris Paris will reimburse the customer only if it succeeds in recovering the items originally delivered. Once the returned items have been checked, Mauliébris Paris undertakes to reimburse the customer as soon as possible and at the latest within 14 days of receipt of the return package. Reimbursement will be made using the same method of payment as that used for the order. However, if the customer does not comply with the GCS, Mauliébris Pars will not be able to refund the items. Refunds are made in euros, and any additional costs related to the conversion of foreign currencies are the responsibility of the customer.

 

This return and refund procedure is exclusive of any exchange.

9 . Product warranty and exclusions :

 

The products offered for sale on the website come with legal guarantees of conformity (L.211-1 et seq. of the French Consumer Code) and guarantees against hidden defects (article 1641 et seq. of the French Civil Code), which allow you to return defective or non-compliant products.

Article L.211-4 of the French Consumer Code: The seller is obliged to deliver goods in conformity with the contract, and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when the latter is his responsibility under the contract or was carried out under his responsibility.

Article L.211-5 of the French Consumer Code: To conform to the contract, the goods must :

1° Be fit for the use ordinarily expected of similar goods and, where applicable :

- correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;

- have the qualities that a purchaser may legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2° Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.

Article L.211-7 of the French Consumer Code: Defects of conformity which appear within six months of delivery of the goods are presumed to have existed at the time of delivery, in the absence of proof to the contrary.

The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.

Article L.211-10 of the French Consumer Code: If repair or replacement of the good is impossible, the buyer may return the good and have the price refunded, or keep the good and have part of the price refunded.

The same option is available to him:

1° If the solution requested, proposed or agreed in application of article L. 211-9 cannot be implemented within one month of the buyer's complaint;

2° Or if this solution cannot be found without major inconvenience for the customer, given the nature of the good and the use he is seeking.

However, the sale cannot be rescinded if the lack of conformity is minor.

Article L.211-12 of the French Consumer Code (Code de la Consommation): Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.

Article 1641 of the French Civil Code: The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.

Article 1645 of the French Civil Code: If the seller was aware of the defects, he is liable to the buyer for all damages, in addition to restitution of the price he received.

Article 1646 of the French Civil Code: If the seller was unaware of the defects in the item, he will only be obliged to refund the purchase price and reimburse the buyer for the costs incurred by the sale.

Article 1648 paragraph 1 of the French Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two (2) years of the discovery of the defect. Mauliébris Paris accessories are covered by a one-year warranty for the loss of a crystal, the detachment of a part, the loss or breakage of a spring or metal clip. If the product is more than one year old, or if proof of purchase is not available, a fee of 20 euros (incl. VAT) will be charged. However, even during the warranty period, Mauliébris Paris cannot accept products that are worn, tarnished (by hairspray, for example), rusted, broken or dirty, nor can it replace a missing part. To assess whether your accessory can be repaired, please send photos of the product concerned to customercare@mauliebris.com. Mauliébris Paris reserves the right to determine, at its sole discretion, whether a product is eligible for warranty and to make the necessary repairs or replacements.

The warranty does not cover products that have been altered, repaired, integrated or added to without the seller's authorization. Nor does it apply to apparent defects. 

Liability and force majeure :

 

Hypertext links from the mauliebris.com site to other sites do not incur the liability of the publishing director.

Mauliébris Paris is only liable for direct and foreseeable damage arising from the use of the site or the conclusion of the sales contract with the customer, to the exclusion of any indirect damage.

The responsibility of Mauliébris Paris concerning any item purchased on the site is strictly limited to its purchase price.

Mauliébris Paris will not be held responsible for the following losses, whatever their origin:

• Loss of income or sales ;
• Operating loss ;
• Loss of profits or contracts ;
• Expected loss of savings ;
• Data loss ;
• Loss of work or management time ;
• Image damage ;
• Loss of opportunity to order an item;
• Moral prejudice.

 

Mauliébris Paris reserves the right to modify the information contained on this site at any time and without notice.

Mauliébris Paris undertakes to provide accurate descriptions of the items sold on its site and to keep the information as up to date as possible. However, Mauliébris Paris cannot guarantee the accuracy, precision or completeness of the information available to customers on the site.

If there are minor differences between the photos, texts and illustrations presented on the site and the items actually ordered, Mauliébris Paris cannot be held responsible.

The documents, descriptions and information concerning the items on the site are without warranty of any kind, either express or implied, except as provided by law.

Mauliébris Paris declines all responsibility for damage caused by the transmission of computer viruses, worms, time bombs, Trojan horses, cancelbots, logic bombs or any other form of programming routine intended to damage, destroy or alter the functionality of a computer, or to hinder its proper functioning. This also includes any transmission resulting from the downloading of content by the customer, software used for downloading or the site itself, as well as the server providing access to it. It is the customer's responsibility to install appropriate anti-virus and security software on their computer hardware and other devices to protect them against bugs, viruses or any other such harmful programs.

The customer acknowledges that he/she assumes all risks associated with downloading or obtaining content through the site and agrees to be solely responsible for any damage to his/her computer system or loss of data resulting from such downloading.

The responsibility of Mauliébris Paris is limited to the delivery of articles in conformity with the provisions of the contract. Articles are considered to be in conformity with the contractual provisions when the following conditions are met: (i) they correspond to the description and characteristics indicated on the site; (ii) they are suitable for the usual use of articles of this type; (iii) they respect the standards of quality and durability generally accepted for similar articles and which can reasonably be expected.

Mauliébris Paris cannot be held responsible for any delay or non-performance of its obligations in the event of force majeure. Force majeure includes any event beyond the control of Mauliébris Paris and impeding the normal performance of contractual obligations, such as natural disasters, strikes, labor disputes, fires, floods, acts of terrorism, acts of war, pandemics, industrial accidents, technical failures or network breakdowns.

For the duration of a case of force majeure, the obligations of Mauliébris Paris and the customer are suspended without any compensation being due, and the execution and delivery deadlines will be extended accordingly. Mauliébris Paris will do its utmost to find a solution that will allow the contractual obligations to be fulfilled despite the case of force majeure. If the case of force majeure continues for more than 3 months, the transaction in question may be terminated at the request of Mauliébris Paris or the customer, without any compensation being due on either side. Force majeure does not justify non-payment by the customer.

Proof: Mauliébris Paris implements measures to ensure the security of information provided by customers when purchasing on the site. However, it is important to note that the proof of the transaction, notably concerning orders, payments and communications, is the responsibility of the customer. It is recommended that a copy of all communications and transactions with Mauliébris Paris be retained for future reference.

Intellectual property: Mauliébris Paris is a registered trademark and all content on its website, including text, images, logos, videos, graphics, illustrations and other elements, are protected by intellectual property law. It is strictly forbidden to copy, reproduce, distribute, broadcast, modify or use in any way whatsoever these contents without the prior written authorization of Mauliébris Paris.

Nominative information: Mauliébris Paris collects nominative information from customers as part of their purchases on the site in accordance with current legislation on the protection of personal data. This information is used to process orders, improve Mauliébris Paris services and communicate with customers. Customers have the right to access, rectify, delete or limit the use of their personal information by contacting Mauliébris Paris.

Applicable law : 

The GCS are subject to French law. In the event of a dispute, the customer and Mauliébris Paris may resort to conventional mediation. In this respect, Mauliébris Paris informs the customer of the existence of alternative dispute resolution methods such as mediation or arbitration. The customer may contact the dispute resolution platform set up by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.

In the absence of amicable agreement, any dispute relating to the execution or termination of a sale, or to the interpretation, execution or termination of these GTS, shall be submitted to the legally competent courts.

Customer service 

For any information or questions, to track an order, or to invoke the warranty, the customer must contact customer service by filling out the contact form on the "contact" page of the site or by e-mail at the following address: customercare@mauliebris.com.

Personal data protection

The customer is informed and consents to the collection and use of his personal data by Mauliébris Paris, which acts as the data controller in accordance with Law 78-17 of January 6, 1978 relating to data, files and freedoms as amended on January 20, 2017 and as it will be amended by the General Regulation (eu) on data protection 2016/679 dated April 27, 2016 (hereinafter the "Data Protection Act").

Mauliébris Paris undertakes to protect and ensure the security and confidentiality of its customers' personal data, taking all necessary precautions to prevent any alteration, damage or unauthorized access to such data. It should be noted that the site is hosted by Shopify, Inc, which provides Mauliébris Paris with an online e-commerce platform for the sale of products and services, and that the customer's personal data is stored via Shopify's data storage services, databases and general application. Shopify stores this personal data on secure servers protected by firewalls. If the customer is located in the European Economic Area, their personal data is processed by Shopify's Irish subsidiary, Shopify International Ltd.

In the event of a personal data breach, Mauliébris Paris will notify the CNIL as soon as possible. If the personal data breach presents a high risk to the rights and freedoms of a customer, Mauliébris Paris will promptly inform the person concerned of the personal data breach.

Customers' personal information may be communicated to service providers and contractual partners who, as subcontractors in accordance with the French Data Protection Act, are directly involved in the management of orders and require access to personal information provided by the customer when creating and using their account (identity, postal address, telephone number, e-mail address). Subcontractors may only act on the instructions of Mauliébris Paris.

Personal data is also kept for security purposes, to comply with legal and regulatory obligations, and to enable Mauliébris Paris to improve and personalize the services offered to customers, as well as to inform them of offers and commercial information related to the brand.

The customer's personal data is kept only for as long as is strictly necessary for the above-mentioned purposes. In particular, the customer's personal data collected :

• For the management of orders and customer relations, and to inform customers, may not be kept beyond the time required to manage the commercial relationship with the customer.
• For commercial prospecting purposes, may be kept for a period of three years from the end of the commercial relationship with the customer.

The personal data of prospects who are not customers may be kept for a period of three years from the date of collection by Mauliébris Paris or the last contact from the prospect.

Customers have the right to access, rectify and object to personal data concerning them, in accordance with the French Data Protection Act. He also has the right to lodge a complaint with a supervisory authority, the right to limit processing, the right to erase data and the right to data portability (collectively referred to as "data protection rights").

To exercise one or more of these rights, the customer must send a request by e-mail to customercare@mauliebris.com indicating his surname, first name, e-mail address and customer references:

Each request must be signed and accompanied by a copy of an identity document bearing the customer's signature, as well as the reply address. A reply to the request concerning data protection rights will be sent within one month of receipt of the request. Mauliébris Paris may keep data relating to identity documents for one year from receipt of these documents for the exercise of the right of access, and for three years for the exercise of the right of opposition.

Customers can also access their personal information and make any necessary corrections directly on the site by logging into their account.

The customer may communicate to Mauliébris Paris specific instructions on how he wishes his rights to information technology and civil liberties to be exercised after his death, in accordance with the law on information technology and civil liberties.

Commercial offers and newsletters

Mauliébris Paris may send customers information on items and commercial offers by mail, e-mail, SMS, telephone or via Mauliébris Paris web spaces on social networks, subject to prior acceptance.

The customer has the right to object free of charge to these commercial prospecting mailings at any time:

• By mail or telephone, by sending a clear request to the e-mail address contact@mauliebris.com or to the following postal address: Mauliébris Paris - Service client, 5 Rue Pleyel 93200 Saint Denis.
• By e-mail, by clicking on the "Unsubscribe" link at the bottom of each e-mail.
• By SMS, by replying "STOP" to the SMS.
• On Mauliébris Paris web spaces on social networks, by unsubscribing from the Mauliébris Paris page.

Cookies 

When customers consult the site, information about their browsing may be recorded in files called "cookies" installed on their device (computer, tablet, smartphone).

These cookies are used to facilitate navigation on the site and to recognize customers' browsers when they log on.

Cookies are only installed after the customer has accepted them, and continued browsing of the site constitutes such acceptance.

Most browsers automatically accept cookies, but customers can choose at any time to accept or reject cookies via their browser settings, generally located in the "Tools" or "Preferences" menu.

Any modification of the parameters by the customer may adversely affect the user experience, and some parts of the site may become partially inaccessible.

The site also uses third-party software applications that enable customers to share site content with others or express their opinion on site content (social networks such as Facebook, "Google+", "Twitter", etc.). When the customer consults a page of the site containing a "Share" or "Like" button, his/her browser establishes a direct connection with the servers of the corresponding social network. If the customer is connected to the social network while browsing, the application buttons link the pages consulted to his/her account. If the customer interacts via these plug-ins, for example by clicking on the "Like" button or leaving a comment, the corresponding information will be transmitted to the relevant social network and published on his/her account. If the customer does not wish the social networks to link the information collected via the site to his/her account, he/she must log out of the relevant social network before visiting the site.

Mauliébris Paris is in no way responsible for the content or operation of social networks, including those that may be linked to the site. To understand how social networking sites use information about the customer's activities on our website and on the Internet, it is recommended that the customer read their respective terms of use and privacy policies.

Partial disability 

If one or more stipulations of the GTC are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

Non-waiver

No tolerance, inaction or inertia on the part of Mauliébris Paris may be construed as a waiver of its rights under the GTCS.

PRIVACY POLICY 

 

Mauliébris Paris, based at 5 Rue Pleyel, 93200 Saint Denis, as data controller in accordance with current regulations on the protection of personal data, attaches great importance to the protection of your privacy.

 This privacy policy, together with our terms and conditions and any documents referenced herein, is intended to inform you about the collection, use and sharing of information that you provide to us via our website https://www.mauliebris.com/ (hereinafter "the Site"), in accordance with Regulation No. 2016-679 of April 27, 2016 on the protection of personal data (RGPD). 

This document aims to inform you about the types of personal data we may collect or hold, how we use it, with whom we share it, how we protect it and what your rights are in relation to your personal data. 

This privacy policy applies to all services offered by Mauliébris Paris via the site (with the exception of services provided by third parties, in which case the privacy policy of these third parties applies and not these provisions).

Data collection

When you browse our website or interact with us, we may collect certain personally identifiable data, such as your first and last name, e-mail address, postal address, telephone number and payment information (hereinafter "data"). We collect this data in order to offer you a personalized experience, process your orders, answer your questions and inform you about our products and services.

Here is a summary of the information required to register and process orders on our site:

• Registration data: We require certain basic data for your registration on the site, which will enable you to order our products. You provide this data directly by filling in the registration form. The information requested is as follows:
• Your surname
• Your first name
• Your e-mail address
• A personal and confidential password
• Data required to process your order: We need specific information to process your order and deliver our products. Required data includes:
• Your postal address and zip code
• Company name (optional)
• Your city
• Your country
• Your telephone number
• Transaction data: When you make purchases on our site, you are asked to provide information about your payment method. The banking data collected is transmitted to our payment service provider partners, who ensure secure transaction processing and respond to your requests.
• Browsing data: When you browse our site, we collect data such as the date and time of connection/navigation, the type of browser used, the browser language and your IP address.

If you choose to connect to our services using social network features, we may access certain data from your account in accordance with the terms and conditions of use of the relevant social network. We may also collect some of your data when you interact with the features of these social networks, such as the "Like" buttons.

When collecting this data, we will inform you whether certain information is mandatory or optional.

 

Data usage

The data we collect is used solely for the operation of our business and to improve our relationship with you as a Mauliébris Paris customer. We do not use your personal data for marketing purposes without your prior consent. We do not share your data with third parties for commercial purposes, unless this is necessary for the delivery of your orders or to comply with the law.

We use the above-mentioned data for the following purposes, in accordance with the legal bases indicated:

Create and manage your account on the site :

• Legal basis: Performance of a contract

Management of commercial relations (billing, delivery, after-sales service, product returns, etc.):

• Legal basis: Performance of a contract

Sending of our newsletters, marketing or advertising messages or content:

• Legal basis: Consent

Improving and optimizing our services, in order to better understand our users and the way our services are used:

• Legal basis: Mauliébris's legitimate interests

Management of our site and internal technical operations, such as problem solving, data analysis, testing, research, analysis and studies:

• Legal basis: Mauliébris's legitimate interests

Where the processing of your data is based on your consent, please note that you may withdraw it at any time.

Mauliébris may also be required to process your data in response to a legal or judicial request (for example, a court order) or to comply with its legal, regulatory, judicial or administrative obligations.

Finally, Mauliébris may process your data to detect or prevent fraudulent activities or breaches of security of our services, in accordance with legal and regulatory provisions, or to analyze reports of users who have violated our terms and conditions.

Data recipients 

The recipients of the data we collect may vary according to the specific needs of each situation. Here are the main categories of recipients and the reasons why we pass on your data to them:

• Authorities and public bodies: In accordance with the regulations in force, your data may be transmitted to the competent authorities, public bodies, law enforcement officers and debt collection agencies, solely to meet legal obligations or as part of investigations into offences committed on the Internet.
• Third parties such as technical service providers (subcontractors): We work closely with third-party companies that act as technical service providers to operate and improve our services. This may include activities such as data hosting, research, analysis and statistics, as well as the provision of user support. We only pass on to these third parties the data they need to provide their services, and we ask them not to use your data for any other purpose. These third parties only act in accordance with our instructions and are contractually bound to guarantee the same level of data security and confidentiality as we offer you, in accordance with the RGPD (General Data Protection Regulation).

It is important to note that we take steps to ensure that all recipients of your data comply with data protection standards and are committed to ensuring the security and confidentiality of your information, in accordance with applicable laws.

Data retention 

Your data will not be retained beyond the time necessary to achieve the purposes set out in this privacy policy, in accordance with the GDPR (General Data Protection Regulation).

With regard to the storage of your data :

• They are kept for the duration of your registration on our site.
• In all cases, they are kept for a period of 3 years from the suspension or termination of your account.

The cookies and other tracking technologies we use to improve the use of our site are kept for the legal period of 13 months.

Once the retention periods have expired, your data will be deleted. However, your data may be archived beyond the above-mentioned periods in order to protect our legal interests and to meet the needs of researching, establishing and prosecuting criminal offences, solely for the purpose of making your data available to the judicial authorities if necessary.

Archiving means that your data can no longer be consulted online, but is extracted and stored on a stand-alone, secure medium.

Data transfer 

As a matter of principle, your data is securely hosted within the European Union and is not transferred outside its territory.

However, should we need to transfer data (for example, to technical service providers) outside the European Union, we will always do so securely and in compliance with current regulations. Here are the different approaches we take to ensure the protection of your data:

 

• Transfer to a country with an adequacy decision: We will only transfer your data to recipients located in countries for which the European Commission has issued an adequacy decision, certifying that they offer an adequate level of protection to your data.
• European standard contractual clauses: We will implement or require third-party service providers to implement European standard contractual clauses, approved by the European Commission, guaranteeing an adequate level of protection for your data.

• Binding internal company rules: We may use binding internal company rules that have been validated by the competent data protection authorities to ensure an adequate level of protection when transferring data
• Appropriate safeguards: We may also use other appropriate safeguards in accordance with Article 46 of the GDPR to ensure an adequate level of protection when transferring your data.

 

We take these steps to ensure that your data is protected when it is transferred outside the European Union, taking care to comply with legal data protection requirements.

Data protection

We implement appropriate technical and organizational measures to prevent unauthorized access, modification, disclosure, loss or destruction of your data. It is vital that you protect the confidentiality of your login details to prevent any unauthorized use of your account, in accordance with our terms and conditions.

 

Data rights 

According to current laws and regulations on the protection of personal data, you have certain rights concerning your data, namely:

• Right of access and information: You have the right to be informed in a clear, transparent, comprehensible and easily accessible manner about how your data is processed. You also have the right to obtain (i) confirmation that data concerning you is being processed and, where appropriate, (ii) access to and a copy of such data.
• Right of rectification: You have the right to have inaccurate data concerning you rectified. You also have the right to complete incomplete data by providing a supplementary declaration. When this right is exercised, we undertake to communicate any rectification to the recipients of your data.
• Right to erasure: In certain circumstances, you have the right to have your data erased. However, this right is not absolute and we may, for legal or legitimate reasons, retain this data.
• Right to restrict processing: In certain situations, you have the right to obtain the limitation of the processing of your data.
• Right to data portability: You have the right to receive the data you have provided to us in a structured, commonly used and machine-readable format, either for your personal use or to pass it on to a third party of your choice. This right applies when the processing of your data is based on your consent, on a contract or when the processing is carried out by automated means.
• Right to object to processing: You have the right to object at any time to the processing of your data when the processing is based on our legitimate interest or for commercial prospecting purposes. However, this right is not absolute and we may refuse your request for legal or legitimate reasons.
• Right to withdraw your consent: You may withdraw your consent to the processing of your data where the processing is based on your consent. Withdrawal of consent does not affect the lawfulness of the processing carried out prior to such withdrawal.
• Right to file a complaint with the data protection authority: You have the right to contact the relevant data protection authority to lodge a complaint about our personal data protection practices.
• Right to give post-mortem instructions: You have the right to give us instructions on the use of your data after your death.

 

To exercise these rights, please contact us at contact@mauliebris.com. Please note that we may ask for proof of your identity when exercising these rights.

 

Cookies and similar technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are stored on your device when you visit our website. They enable us to recognize you on subsequent visits, personalize your experience and analyze the use of our website. You can set your browser to refuse cookies or to alert you when cookies are being used. However, please note that this may affect certain features of our website.

Modification of the privacy policy 

It may be necessary to modify our current policy from time to time in order to comply with regulatory, legal, editorial or technical changes. If this occurs, we will update the "last updated" date and indicate when the changes were made. If necessary, we will inform you and/or ask for your consent. We recommend that you check this page regularly for any changes or updates to our policy.

Contact

If you have any questions about this policy or any requests relating to your data, you can contact us by sending an e-mail to the following address: contact@mauliebris.com.

MAULIEBRIS PARIS PRODUCT WARRANTY

 

At Mauliébris Paris, we pride ourselves on creating high-quality products designed to provide you with a unique and lasting experience. We are confident in the quality of our products and are committed to offering you an exceptional warranty to ensure your complete satisfaction. 

Quality guarantee

All Mauliébris Paris products are meticulously handcrafted, using only the finest materials and time-honored skills. We check each product before it leaves our workshop, to ensure that it is in perfect condition. However, in the event of a manufacturing defect, we will repair or replace the defective product, subject to warranty conditions.

Warranty conditions

The Mauliébris Paris warranty covers manufacturing defects in products for a period of one year from the date of initial purchase. The warranty is valid only for the original owner of the product and cannot be transferred to a third party.

The warranty does not cover defects resulting from abuse, neglect, misuse, accident, unauthorized modification, exposure to extreme environmental conditions, or normal wear and tear due to regular use of the product. Nor does it cover damage caused by chemicals, solvents, dyes or other corrosive or abrasive products.

Warranty procedure

If you discover a manufacturing defect on one of our products during the warranty period, please contact us by e-mail at customercare@mauliebris.com, providing the following information: order number, description of the defect, photograph of the defect and proof of purchase. We will assess your warranty claim and provide you with instructions on how to return the product.

Once the product is returned, our team of experts will examine the reported defect and determine whether the product is eligible for warranty. If the defect is covered by warranty, we will repair or replace the faulty product as soon as possible. If the product is not eligible for warranty, we will inform you of the options available, such as a chargeable repair or return of the product at your expense.

If you have any questions about our warranty or our products, please contact us at contact@mauliebris.com.